Are you looking for a contact person for general questions regarding the services of THE, concerning the access to the market area or the regulatory bases such as gas network access or the Agreement on Cooperation between Operators of Gas Supply Networks? Do you need assistance on specific questions about your registration process, our Customer Portal, the conclusion or termination of balancing group contracts, biogas or the conversion of low CV gas supply areas to high CV gas, transparency list, daily network account settlement or SLP incentive system? Feel free to contact our customer and contract management.
Are you looking for a contact person to answer
your questions about the quantity reconciliation processes, VTP invoicing or
balancing group invoicing? Please feel free to contact our
Balancing & Billing Management.
Are you looking for a contact
person to answer your questions about data communication, general questions on
data formats, adjustments, processes, declarations or allocation tests?
Please contact our
Are you looking for a contact person from our
24/7 Dispatching team, do you have any questions about our Virtual Trading
Point, about balancing actions or the platforms provided for capacity buybacks
and tenders? Please feel free to
Are you looking for a contact person to answer your questions
about market development and analysis, VTP market consultation, section 25 of
the balancing group contract, cooperation on the exchange, or balancing actions?
Contact our market development & analysis team.
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For press concerns: Please find the contact here.